Refund policy

Refund Policy

Last updated: September 28, 2026

At LAVENTRIS LLC, we are committed to providing a clear, fair, and reliable purchasing experience.

We sell downloadable digital educational guides designed to help beginners learn interior and spatial drawing through observation, proportion, perspective, furniture studies, light, colour, and atmosphere.

Because our products are delivered electronically and may be accessed immediately or shortly after purchase, different refund conditions apply compared with physical products.

1. Company Information

LAVENTRIS LLC
EIN: 98-1974081
8206 Louisiana Blvd NE Ste A 9341
Albuquerque, NM 87113
United States

Email: contact@laventris.com
Phone: +1 (505) 671-1450
Website: laventris.com

2. Products Covered

This Refund Policy applies to all digital products sold through laventris.com, including:

Interior-drawing guides
Room-sketching guides
Perspective guides
Furniture-drawing guides
Object and detail studies
Light and colour guides
Atmosphere and value studies
Downloadable PDF ebooks
Drawing exercises
Practice plans
Digital collections and bundles
Related educational digital content

All products are delivered electronically unless expressly stated otherwise.

3. Digital Products

Because our products are digital and may be made available immediately or shortly after successful payment, purchases are generally considered final once the digital content has been delivered, accessed, or downloaded.

Refunds may nevertheless be available in the circumstances described in this Policy or whenever required by applicable law.

Nothing in this Refund Policy excludes, restricts, or limits any mandatory consumer right that cannot legally be excluded.

4. Withdrawal or Cancellation Rights

Depending on the laws applicable to a customer's purchase, certain withdrawal or cancellation rights may apply.

Where permitted by applicable law, those rights may cease once delivery of digital content begins if the customer has expressly requested or consented to immediate access and acknowledged that beginning delivery may affect or end the applicable withdrawal or cancellation right.

Mandatory consumer rights will always be respected.

5. When a Refund May Be Available

You may contact us to request a refund or review if:

You were charged more than once for the same purchase.
You received a digital product different from the one purchased.
The digital file is corrupted or cannot be opened.
The download or access link does not work.
You did not receive access after successful payment.
A technical problem on our side prevents access.
You were charged an incorrect amount.
A transaction was made without your authorization.
You purchased the wrong guide and have not yet accessed or downloaded it.
A refund, replacement, cancellation, or other remedy is required under applicable law.

Where appropriate, we may first attempt to resolve a technical or delivery issue by providing a replacement file, corrected download link, or reasonable technical assistance.

6. Change-of-Mind Refunds

Except where applicable law provides otherwise, we generally do not provide refunds when:

You simply change your mind after purchasing.
You no longer want or need the guide.
You have already accessed or downloaded the digital content.
You purchased the wrong guide despite clear product information.
You did not read the product description before purchasing.
You expected printed books, art supplies, sketchbooks, rulers, furniture, or other physical products not included in the purchase.
You do not personally like the writing style, diagrams, exercises, examples, or teaching approach.
Your drawings do not improve as quickly as you expected.
Your finished sketches do not look exactly like examples shown in the guides.

Nothing in this section limits mandatory consumer rights.

7. Technical Problems

If you experience difficulty downloading, accessing, or opening your digital product, please contact us.

Where appropriate, we may:

Send a new download link.
Resend the purchased guide.
Provide a replacement file.
Correct an access issue.
Provide reasonable technical assistance.

If a technical problem on our side prevents us from supplying the purchased product and cannot reasonably be resolved, a refund may be issued where appropriate.

8. Reporting a Problem

We recommend contacting us within 14 days of purchase if you experience a technical, delivery, payment, or access problem.

This 14-day period relates only to reporting customer service issues.

It is not our response time and does not reduce, replace, or limit any longer mandatory consumer right that may apply.

9. How to Request a Refund or Review

Please contact:

contact@laventris.com

Where available, include:

Your full name
Email address used for the purchase
Order number
Product purchased
Purchase date
Brief description of the issue
Screenshots or supporting information where appropriate

10. Response Time

We aim to review and respond to refund requests and customer service enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Duplicate Charges

If you believe you were charged more than once for the same purchase, please contact us.

Once verified, any duplicate charge will be refunded to the original payment method.

12. Incorrect Digital Products

If you receive a digital product different from the one purchased, please contact us.

We will normally provide access to the correct product.

If we cannot provide the purchased product, a refund may be issued where appropriate.

13. Unauthorized Transactions

If you believe a transaction was made without your authorization, please contact us promptly.

We may request reasonable information necessary to identify and investigate the transaction.

Nothing in this section limits rights available through your bank, card issuer, payment provider, or applicable law.

14. Approved Refunds

Approved refunds will generally be issued to the original payment method.

Once LAVENTRIS LLC has processed a refund, the time required for funds to appear may depend on the customer's bank, card issuer, payment provider, or financial institution.

Third-party processing times are outside our direct control.

15. Educational Purpose

Our guides provide general educational information relating to interior and spatial drawing.

They do not constitute:

Accredited architecture education
Accredited interior-design education
Professional architectural services
Professional interior-design services
Structural engineering advice
Professional drafting certification
Individualized professional design advice

16. Drawing Results

Drawing development varies between individuals.

Results may depend on:

Previous experience
Practice frequency
Observation skills
Understanding of perspective
Materials used
Time invested
Personal style
Individual creative decisions

LAVENTRIS LLC does not guarantee identical results for every customer.

17. Perspective and Proportion

Our guides teach perspective and proportion as practical drawing tools for artistic and educational purposes.

They should not be relied upon as technical architectural drawings, construction plans, engineering documents, or measured surveys.

18. Furniture and Interior Objects

Any discussion of furniture, rooms, fixtures, or interior objects is intended for drawing and observation purposes.

Our guides do not provide:

Furniture installation instructions
Structural assessments
Building-code advice
Interior construction services
Professional design specifications

19. Light and Colour

Colour and light perception can vary depending on:

Screen settings
Display calibration
Lighting conditions
Art materials
Paper
Printing methods
Individual perception

Examples in our guides are educational references and may not appear identical on every device or in every medium.

20. No Guarantee of Results

Purchasing or using our guides does not guarantee:

Professional-level drawing ability
Perfect perspective
Architectural accuracy
Identical results to examples
Professional qualifications
Commercial illustration work
Financial results
Any particular artistic outcome

Individual results vary.

21. Third-Party Products and Services

Our guides may refer to:

Pencils
Pens
Rulers
Sketchbooks
Colour materials
Art supplies
Software
Websites
Other third-party resources

LAVENTRIS LLC does not control these third parties and cannot guarantee their availability, pricing, quality, suitability, safety, policies, or continued operation.